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11. FORGOTTEN YOUR INTERNET PIN?

There are three ways to receive a SMS to your mobile phone with your MTN WhereRU™ internet PIN:
a) SMS
b) USSD Main Menu
c) Online
 

 

  a) SMS
    If you have forgotten your Internet PIN, send the following SMS to 31911:
   
PIN
     
    You will receive the following SMS within a short while:
    Your Internet PIN is XXXX. Visit www.mtnwhereru.co.za to login.
     
    NOTE: You cannot change your Internet PIN via SMS.
   
   
  b) USSD Main Menu
    Dial *120*911#, select "8. Personal Settings". Select "1. View Internet PIN".
   


Personal settings:
1. View Internet PIN
2. Change Internet PIN
3. View mobile numbers
4. Unsubscribe
#. Main menu

     
    You can view and change your Internet PIN from this menu.
     
     
  c) Online
    Go to www.mtnwhereru.co.za:
    You will note a Login box on the left-hand side of the opening page.
     
    Select "Forgot PIN?"
     
   

Please enter your mobile number in the box provided.

     
    You will receive the following SMS within a short while:
    Your Internet PIN is XXXX. Visit www.mtnwhereru.co.za to login.
     
    NOTE: Once you have logged in, you can change your PIN. Select "Change Your PIN". on the Logout box.
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